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Frequently asked questions

Who are the therapists?

ACS therapists are selected for their caring nature. Most of them have extensive life experience and can relate empathically to your concerns. ACS therapists are counsellors in the late stage of their training. They are professionally supervised by highly trained and experienced supervisors, ensuring you receive the highest quality care.

If I don’t connect with my therapist, can I change?

Our experienced team do their best to match you to a therapist that can best empathise with, and help you with, your needs. If however you feel you do not connect with your therapist, we will match you with another.

Are my sessions confidential?

We take your privacy and confidentialityvery seriously. Your sessions are confidential between you and your therapist. For more information see our Privacy Policy.

How much do sessions cost?

ACS sessions are highly subsidised, making our clinical services amongst the most cost effective available. In most instances, individual sessions are $59, 3-pack is $150.

How do I pay for sessions?

Sessions are charged via most credit cards at the time of booking. Cancellations received before 48-hours of the session delivery are eligible for a refund.

Do I need a referral from my GP?

No, you can book your session online directly with ACS without need for a referral.

How do I book a session?

You can book your session online here: Online Booking

How many sessions will I need?

This varies depending on the individual case. Sessions are typically delivered weekly. Progress is monitored using a consultative model and follow-up sessions booked as required.

Can I do sessions over video?

Yes, you can attend sessions via tele-health where the session is delivered over secure video conferencing. To book an online tele-health session, select the Tele-health (online) option when booking here: Online Booking.

Do I need Private Health Insurance?

No, you do not need private health insurance. As our services as substantially subsidised, they are extremely affordable. In most cases, individual sessions are $59, 3-pack is $150.

If you have more questions about how ACS works, just reach out to us!

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